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Total Quality Management in business on internet
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Maybe
some of you are familiar with the term Total Quality Management (TQM). However,
those who engaged in corporate management, the term are certainly no stranger.
The concept of Total Quality Management (TQM) is very well implemented in the
Internet business, because TQM has a big role in improving the quality of all
aspects of the business. Maybe some of you are familiar with the term Total
Quality Management (TQM). However, those who engaged in corporate management,
the term are certainly no stranger. The concept of Total Quality Management
(TQM) is very well implemented in the Internet business, because TQM has a big
role in improving the quality of all aspects of the business. Definition
of TQM (Total Quality Management) according to Wikipedia is a management
strategy aimed to instill awareness of quality in all processes within the
organization. Simply put, TQM in the Internet business can be explained as an
attempt to invite all members to try to improve the quality in all business
processes. The
concept of TQM (Total Quality Management) is an integrated system that uses
strategy, data, and effective communication to integrate the principles of
quality into the data and organizational activities. How
is to apply the principles of TQM (Total Quality Management) in Internet
business?
Here
are some thoughts about the principles of TQM in the internet business: Focus on the Consumer Whatever
you do, or any action that you run, which obviously the jury that determines
whether the end you did it improve the quality or not is the consumer. So even
if you have struggled to reorganize your products for example, presents the
latest version of your product, but if consumers do not feel there is a useful
thing, it means nothing. Because of that, you should ask each thing you do,
whether this is beneficial to customers. Is it convenient to customer, if it is
applied? Qualities prioritize In
any Internet business planning, quality considerations take precedence. One Vision-Mission Each
element in the business organization should understand the mission and vision
goals. Unity's mission and vision will make it easier to move together toward
one goal. Based on the facts Do
decision making for the internet business strategy, based on facts and not just
because of mere suspicion. Maybe if a little story, about the analogy is like
when someone takes certain decisions to do business online. Continuous Quality Improvement Always
looking for ways how to internet business processes can be conducted more
effectively to promote business online. I
am sure; It will be able to improve the quality of your internet business, if
all principles of TQM (Total Quality Management) implemented correctly.
Related Links: http://www.en.wikipedia.org/wiki/Quality_management http://www.iso.org/iso/iso_catalogue/management_standards/iso_9000_iso_14000/qmp.htm http://www.jokosusilo.com/2009/11/11/menerapkan-total-quality-management-tqm-dalam-bisnis-internet/
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